How can we help?
FAQ
Shipping
Where are orders shipped to?
We currently ship to the United States only.
What are the costs and shipping methods?
We ship your order XXX....
If you prefer faster delivery, you
can select XXX (for an additional fee) at checkout.
What is the deadline?
Domestic orders with standard shipping may take 3-7 business days to be delivered.
Orders placed with XXX, once shipped, will take 2 business days for delivery (no weekend
delivery).
Returns & Refunds
What is the return policy?
If you are not completely satisfied with your purchase of our products for any reason, you may return it for a refund within 30 days of shipment.
All returns will be refunded from delivery for a full refund or Instant Credit (excluding original shipping cost, if any).
How do I start the return?
We're sorry you didn't like your LEAF product(s)! To initiate order returns, please,contact our customer service team at hello@leafdailycare.com.
Can I exchange a product?
Sorry, we do not offer exchanges at this time. You can return your products within 30 days of delivery for a full refund or an Instant Credit if they are not perfect for your skin.
What if an item from my order is missing or arrives damaged?
If you receive a damaged item, please contact our customer service team at hello@leafdailycare.com to request a replacement or refund. To better assist you, we require photos of the damaged product and shipping package.
Please, report any damages or missing items within 10 business days of delivery in order to be eligible for assistance.
See More Information about frequently asked.
What is the shelf life of the products?
Our products have a shelf life of 1 year after opening. If unopened, lasts 30 months from date of manufacture. To maximize shelf life, store in a cool, dry place away from direct sunlight, heat, moisture, and excess moisture.
Is the packaging recyclable?
Fully recyclable packaging designed using recycled plastic and glass, more respectful of the planet.
Where are the products made?
Our skincare products are all made in the United States with carefully sourced ingredients around the world, especially from Amazon Rainforest in Brazil, South America.
How do I find the right products for me?
We'd love to help you! You can visit individual product pages to learn more about each product or email our customer service team at hello@leafdailycare.com
Are your products vegan and cruelty-free?
We are vegan and cruelty-free (and proud of it!). Our products are natural and organic and free of all animal-derived ingredients like lanolin, beeswax, carmine, and more.
Is it safe to use the products while pregnant or breastfeeding?
We know that navigating self-care safety while pregnant or breastfeeding is challenging, and while our mission is to create products that are safer for you, as with any skin care product or supplement, please follow your physician's guidance.